Terms & Conditions
Local Customers
Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may return it within 30 days of purchase for a full refund (excluding original shipping charges). Returns must be accompanied by a copy of the original packing list or an invoice and received by Emergency Training Associates Ltd (ETAL) in resalable condition. Please see policy below on items ineligible for return and credit.
International Customers
All returns sold to customers outside of the Republic of Trinidad and Tobago are subject to return authorization. Please contact
Titles Ineligible for Return and Credit
Items not directly purchased from Emergency Training Associates Ltd.
Items purchased as part of a non-returnable sale
Any return not accompanied by invoice information indicating the invoice number
Items with noticeable signs of use that are not in their original condition, are damaged, or are missing components. Must be in resalable new condition.
Returns with obvious signs of damage in packaging will be rejected by Emergency Training Associates Limited and remain with the carrier.
Complimentary instructor review and desk copies
Prepackaged items (i.e., bundles that have been shrink-wrapped) that are opened.
Custom products, including PUBLISH products, require prior authorization and returns are at the discretion of Emergency Training Associates Limited.
Used books
Any exported copies and/or international editions that are not sold by Emergency Training Associates Ltd in Trinidad & Tobago.
Defective or Damaged Items
If you receive an item that is defective or damaged, please contact our customer service department at 1(868)679-2146, within 30 days of receipt, to arrange for a prepaid return shipping label. A copy of the original packing list or invoice should be included in the returns package in order to obtain credit. A new copy will be shipped to you at no additional charge.
Incorrect Shipments
If you receive an incorrect item, please contact our customer service department at 1(868)679-2146 to arrange for a prepaid return shipping label. A copy of the original packing list or invoice should be included in the return package to obtain credit. The correct item will be shipped to you at no additional expense.
Digital Products
(For non-print products including JBL Online material and JBL eLearning Courseware)Emergency Training Associates Ltd will credit customers for purchases of JBL Online Material and JBL eLearning Courseware made directly from a Emergency Training Associates eCommerce site, such as https://www.etatnt.org, provided the access code has not been redeemed. To receive a credit or return for a digital product, please contact our customer service department at 1(868)679-2146.
Access codes are considered redeemed when the following two conditions are met:
Customers “Agree” to the Terms & Conditions covering JBL Online Material and JBL eLearning Courseware at: www.jblearning.com/accesscode/license/; and
Customers enter and “submit” an access code at: https://www.jblearning.com/usecode/.
No refunds will be issued by Emergency Training Associates Ltd to customers who have purchased JBL Online Material and JBL eLearning Courseware through another Internet-based distributors.
No refunds will be given to those who fail to check with their employers or organizations prior to registering for any course, only to find out at a later date that the course is not accepted by their employer or organization.
Customers should note the JBL Online Material and JBL eLearning Courseware have a time-limit subscription length. Prior to redeeming an access code, customers should carefully review the course subscription length.
*Dropping from a course within your institution does not make you eligible for a return or refund.
How to Return an Item
Physical Products
Include a copy of the original packing list or invoice with your return. Packing list should be enclosed in the lead (first) carton and this carton shall be marked, indicating the packing list is enclosed. Shipments arriving via UPS, FedEx Ground, DHL, etc. must have the individual cartons consecutively marked as 1 of X, 2 of X, etc. Cartons must not exceed 40lb weight limit.
Pack the items securely in a shipping carton that is weight appropriate.
Do not pack books spine up or spine down.
Use packing material to ensure that your return arrives at our warehouse in resale condition.
Use a shipping service that provides tracking information (I.e., UPS or Federal Express or TTPost). In the event that your return does not arrive at our warehouse, you will need to provide proof of delivery in order to receive credit.
All items returned must be shipped to our warehouse. Returns sent to our corporate address in Burlington, Massachusetts will be refused and returned to sender.
*Once a the product is received, refunds can take 4-6 weeks to process.
Digital Products *ONLY
Complete the Online Form: https://info.jblearning.com/returns
Requests may not be approved if they do not meet the returns requirements above
*Dropping from a course within your institution does not make you eligible for a return or refund.
*Once the request is received, refunds can take 4-6 weeks to process depending on your institution
Return Address
Emergency Training Associates Ltd, Level 8, Gulf City Complex, Gulf View, San Fernando, 150123, Trinidad and Tobago.
A credit memo is issued based on the original purchase price and quantity received.
A credit memo will be mailed to your billing address.
If you do not have a balance due and would like to request a refund for your credit memo, please see the instructions below.
During the months of October through December and February through April, it may take up to 4 weeks for your return to be processed
How to Request a Refund
Refunds are issued to the payment method used at the time of purchase. No refunds will be issued on an account that has a balance due.
Payment Method | Refund Method | How to request a Refund |
Credit Card | Credit Card | Call our Accounts Receivable Department at 1(868)679-2146 to request a refund and provide your credit card number. |
Check | Check | Submit your refund request in writing by email at customerservice@etatnt.org |
Pre-Paid Credit Card | Check | Submit your refund request in writing, notate that the original purchase was made with a visa/mc/amex pre-paid credit card and email to customerservice@etatnt.org |
Additional Questions
If you have additional questions regarding your return, please contact Emergency Training Associates Limited at 1(868)679-2146 or contact your Sales Representative. Inquires or questions may be emailed to customerservice@etatnt.org, Attention: Accounts Receivable.
Emergency Training Associates Limited is the most reliable source in the English-speaking Caribbean where you will find educational materials as well as emergency medical services training programs. We are also the exclusive distributor – Jones and Bartlett Learning (Public Safety Group) products / Titles (Paramedic, EMT, Fire, Nursing). In addition to this, we are an authorized distributor of MERET, and PerSys Medical.
Founded in September 1999, and in response to the needs of its customers for high quality products and services, Emergency Training Associates Ltd has now developed into a local and regional EMS / Fire book distributor / Training company.
