1-868-679-2146 / 1-868-683-3289 [email protected]


Shipping Information:

FedEx Estimated Shipping Time
We Ship from Bolingbrook, IL , USA, 60490

FedEx does NOT ship to P.O. Boxes We offer 2 Day, and 3 Day and Ground Service from FedEx . Orders for in-stock items with Express Shipping are shipped the same day as long as the order is placed by 10am Monday through Friday. FedEx does not guarantee AM delivery to residential addresses. A $0.00 charge indicates that shipping could not be calculated for the option chosen; shipping will be added to your order.

Order Status:

If FedEx is your shipping method you will receive an email from Emergency Training Associates Ltd with a tracking # once your package has shipped. If FedEx is chosen as the delivery method.

You may email ([email protected]) or call us anytime at 1(868)679-2146 / 1(868)683-3289 to check the status of your order.

Shipping updates are emailed from the either Emergency Training Associates Ltd or FedEx.

We use FedEx (International shipping) and the Trinidad & Tobago Postal Service (TTPost Couriers) and Universal Packaging System(UPS) for domestic shipping. After you have selected your products and are ready for checkout, you will be presented with a number of options for shipping. Assuming that the Internet and the appropriate shipping calculations web site are available at the time of your order, your shipping costs will be calculated immediately and added to your total. If these functions are not available during checkout, your shipping costs will be totaled at the time your order is packaged. We will then attempt to e-mail you the total cost of your shipping.

Shipping Times:

Most orders are packaged and shipped within 24 to 48 hours. To determine when you will receive your order, you need to calculate the time for delivery based on the shipping option you chose at checkout then add one day. For example, if you select FedEx and the items is in stock at the time of your order, your expected shipping time will be 3 to 7 business days, depending on where you live. This means your total delivery time will be 2 days + 3 to 7 days shipping time. So you can expect to receive this item at your front door 4 to 8 days after you place your order.

All order placed on the weekends and Public Holidays will be shipped on the next business day.


In the event that your item backorders we will attempt to contact you to notify you of this if we expect your order to be delayed by more than 2 days. If you have selected a premium service (Next Day or Second Day) you will be contacted by telephone to notify you of the situation and request direction on how you desire us to proceed


Our online shipping systems allow for online tracking / delivery confirmation provided the proper information is provided on your order form. These notifications will be sent via email.

Refund, Returns and Cancellation Policies:

Purchases are returnable within 30-days of delivery. IF they are in like new, resalable condition. Please call us or e-mail us before returning any item so that we can advise you of appropriate shipping instructions and give you an authorization number. This will insure that the return is handled rapidly and efficiently.

Please ensure that the item is in its original condition including: packaging, manuals, security seals, etc.

Shipping Damage:

If, your package is damaged upon receipt, please call us immediately so that we can ship a replacement. We’ll handle any claim with the carrier.

Write your return authorization number on the outside of the package.

For your protection, we suggest all returns be sent back by a traceable carrier. The customer must pay all costs related to return shipping.

After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee.